Last Updated October 16, 2008 

Need some help using our Web site? You’ve come to the right place. We strive to keep our Web site simple and easy to use. If you can't find the answer that you need, please  contact the Management Office.

Security / Sign Up / Sign In

How do I access the Resident Directory and other private areas of the site?

Menu selections for private features are not displayed until you Sign In. The Sign In link can be found on each page in the upper right corner.

If you are a Heritage owner or resident, and this is your first visit to our site, you'll need to complete a one-time registration process. Click the Sign Up link, and follow the instructions.  Please make a note of your Sign In ID and Password, as you will need them to Sign In to the Web site for all future visits.

Can you tell me more about how to Sign Up?

Members of The Heritage community (residential property owners and registered tenants) are eligible to Sign Up for access to private areas of the site. Our site enables you to create your own ID and Password if the name and address information you enter on the Sign Up page matches the Management Office registry. Please contact the Management Office if you encounter any issues.  Here are some tips for creating your Sign In credentials:

• The ID must be unique across all the associations that our Web site vendor supports. An email address is recommended as the Sign In ID, but any unique sequence of letters and/or numbers will suffice. Also, the ID is not case sensitive. For example, "Heritage" is equivalent to "heritage".
• The Password may contain any combination of letters and/or numbers. Also, the Password is not case sensitive. For example, "xyz123" is equivalent to "XYZ123".

Can I register (Sign Up) both myself and my spouse?

Each resident of the unit must Sign Up separately, and create his/her own Sign In ID and password. However, you may choose to Sign Up one resident, and share the Sign In ID and Password with other trusted resident(s) of your unit.

Using the Resident Directory

Are all residents listed in the Directory?

All residents appear in the version of the Directory used by the Management Office and other Heritage staff areas. Thus, it is important for each resident to keep his/her Profile information current. By default, your information is not visible in the Resident Directory.

How can I list my information in the Directory?

First sign in to the site, then click the My Profile link (upper right corner of page). You have several choices for controlling the privacy of your information:

1. Display unit number and last name
2. Display name(s) of unit residents
3. Display an individual contact method, such as phone number, email address, Web site, etc.

For each item that you'd like to make public to other Heritage residents, click the EDIT button on the right side of the My Profile page. Then check the box labeled "Display in Directory". Items that appear with a lock symbol will be visible to all residents within your unit, but are not visible to any other resident.

Who has access to information in the Directory?

Access to the Directory feature is restricted to Heritage residents, and is not accessible by the general public. This information is confidential, and may not be shared with non-residents nor used for any commercial purpose.

How do I find contact information for a Heritage resident?

On the Resident Directory page (Contact Us menu), enter the resident's name or unit number in the Search Criteria box, and then click the Search button. Search results will be limited to information that a resident has elected to make visible to other residents.

I'm having trouble finding a resident using the Alphabetic listing.

The Alphabetic Search feature locates property listings (i.e., units) that match the selected letter. For example, let's say Mr. Jones leases his unit to Ms. Smith. Clicking on 'J' in the Alphabetic Search will show information for Mr. Jones and Ms. Smith. However, Ms. Smith will not appear when clicking on 'S' in the Alphabetic Search. The Advanced Search feature searches all contacts, and may be a more useful tool for searching the Directory.

Email Communications

How can I receive the newsletter by email?

You'll need to update your Contact information via the My Profile link (upper right corner when signed in). Add your email address, and be sure to set your Communications Preference to "Email".  If you prefer to keep your email address from displaying in the Resident Directory, please uncheck the "Display in Directory" option.  Your email address will be visible to the Management Office, and will be used for electronic communications.

I've updated my Contact information to include my email address, but I still haven't received the newsletter.

Your email provider may be blocking emails sent from The Heritage. Try adding to your email address book. If you still do not receive the newsletter, please contact your email provider.